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12:00 pm: damn bank
Timeline, mostly for my own reference

Wednesday April 30: I go to the bank (Piccadilly Circus branch unless otherwise specified). I transfer $SUM from my current account to my cash isa.

Tuesday May 2nd: I go to the bank. I discover that $SUM is not in my cash isa, and is not in my current account either. I am told that this is because I need to re-activate my cash isa, and that the money will bounce back. I fill in a form doing this.

Friday May 9th?: I go to the bank. I see that $SUM has been removed from my current account twice, but has only arrived in my cash ISA once.

Tuesday May 13th: I go to the bank. $SUM is still missing. I am assured it will be sorted out by the end of the week. They take my phone number and promise to phone me. They do not.

Friday May 16th: I do not go to the bank at lunchtime. I go to the comic shop in the evening. My card is declined. Twice. I am embarrassed.

Saturday May 17th: Needing some money now I have discovered my debit card doesn't work, I go to the St James Piccadilly branch and get some out there from my savings account. Apparently they raise a query. I also raise my overdraft limit on the current account.

Monday May 19th: I go to the bank. They still do not know where my money is or what happened to it or when I will get it back. I am told that nobody in the branch that day has authorisation to give me my money back. I am told I will be phoned back before 4.30pm. I am phoned at about 5pm. Still no answers.

Tuesday May 20th: I am phoned at about 11.30am. There is still no explanation as to what happened to my money, or when it will come back.

Friday May 23rd: Go into bank at lunchtime. No news.

Tuesday May 27th: Phone call from St James Piccadilly branch. No news.

Wednesday May 28th: Phone call from St James Piccadilly branch. Money is supposedly back in my account.



[User Picture]
Date:May 20th, 2008 11:32 am (UTC)
Phone head office and kick up a stink?
[User Picture]
Date:May 20th, 2008 11:39 am (UTC)
Date:May 20th, 2008 11:45 am (UTC)
They should put the money back and deal with the missing sum when it reappears not leave you without funds. They are meant to be customer centred and hide the shareholder centred truth
[User Picture]
Date:May 20th, 2008 02:35 pm (UTC)
Write paper letters, I think.
Date:May 20th, 2008 05:47 pm (UTC)
Jesus, that completely sucks. I don't have any useful suggestion other than keep hounding them, but it's not as if you won't do that, so...

Keep us informed. I hate banks.
[User Picture]
Date:May 21st, 2008 05:54 pm (UTC)
I'll be on MSN tonight if you want to make plans
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